It’s easy to select one top differentiator for Uniworld Boutique River Cruise Collection. All one has to do is eyeball the river vessels in its fleet. Travelers won’t find cookie-cutter ship design or interior décor look on any Uniworld vessel.
Since no two ships – nor even any two suites on a ship – are alike, half the fun of starting your cruise is discovering the design concept on each vessel.
One-of-a-Kind Design
As travelers sail along France’s Seine River on the S.S. Joie de Vivre (“Joy of Living”), they’ll feel as though they’re staying at a luxurious Parisienne hotel. On the Danube, in contrast, the S.S. Maria Theresa’s ambience reflects Austria’s opulent Hapsburg era. Décor on Uniworld’s ships is ritzy, at times even over-the-top.

“Uniworld’s ships are each custom designed by the owners with high-end fabrics, furnishings and original artworks,” emphasizes luxury travel advisor Tom Baker, president, CruiseCenter, Houston, TX, who has sailed on Uniworld multiple times. But Baker also says that the one-of-a-kind ship design is “just the start of Uniworld’s hallmark of impeccable attention to detail throughout” each vessel.
Uniworld is owned by The Travel Corporation, a fourth-generation, family-owned company, which owns and operates 30 travel brands including the boutique Red Carnation Hotel Collection, Contiki, Trafalgar, Insight Vacations, Brendan Vacations and many others. Brett Tollman is CEO of the Travel Corporation, and his mother, Beatrice Tollman, is a hospitality legend who founded the Red Carnation Hotel brand.
“Uniworld has a definite boutique feel and design to their ships,” adds Ray Teet, vacation specialist and franchise owner, Dream Vacations, Palm City, FL. “If you’ve ever visited one of the old mansions from the past and have marveled at the amazing designs and rich tapestries displayed, you will definitely feel the same while staying aboard a Uniworld River cruise.”

Teet also says the ships are characterized by beautiful artwork that “will have you thinking you are visiting an art gallery or museum.” One feature we loved on one of our voyages? It’s the stunning chandelier that graces the S.S. Antoinette’s atrium; it formerly hung at New York City’s famous Tavern on the Green restaurant.
The striking interior design of Uniworld’s ships reflects the vision of Bea’s daughter Toni Tollman, director of design and products for both Red Carnation Hotels and Uniworld. Tollman meticulously crafts each ship as a masterpiece with one-of-a-kind décor, hand-crafted furniture, antiques and priceless art pieces. “The floor plans and deck plans may be alike, but the furnishings, the linens, bedspreads, duvets and all other furnishings are all unique,” says Teet.
That said, travelers who prefer sailing on a river vessel with a more simplistic style or clean lines might prefer a different line. It’s simply a matter of personal taste.
All-Inclusive Value
“Uniworld cruises are known for being all-inclusive and incorporate local food, beer and wine combined with unparalleled customer service for a complete and immersive experience,” says travel advisor Carolyn Langon, Travel-Lyn LLC of Orwigsburg, PA, an independent agency member of the Avoya Travel Network. She too has cruised repeatedly on Uniworld and in different regions of the globe.
As with any river cruise purchase, we always suggest doing a side-by-side comparison of what’s included in the river cruise fares for several lines’ itineraries. Check off what is and what’s not included – and add on those “not included” charges. That can show the “real cost” of the vacation experience at the end of the cruise.
Uniworld’s guests typically aren’t surprised at the end of the cruise with a huge bill as the luxury line’s fares cover such items as all ship-related transfers; dining in both the main restaurant and an alternative venue onboard; pampering butler service for all suites on European ships; shipboard Wi-Fi and much more.
Teet stresses that the inclusivity also extends “even to the gratuities for onboard and shore excursion guides.” He also likes the line’s complimentary excursions in every port with some ports offering multiple tour options. Some exclusive-to-Uniworld shore excursions visit wineries, restaurants and other savory spots.
In addition, Teet says that “If you wish to have an alcoholic beverage, you do not have to worry about paying for it, regardless of the time of day.” On a recent cruise, we liked that guests could order from a selection of premium spirits, wines and beers included in the fare. Several ships have onboard sommeliers.
Multiple Shore Tours
Since nothing is cookie-cutter onboard, Uniworld believes that should also be the case ashore. Guests have several touring options (with tours included in the price of the cruise fare). On “Village Day” tours, guests get an in-depth look at the quaint destinations visited and the people who bring them to life.
Increasingly river cruise guests want to stay active on their vacation, and to explore the destinations in an active way. Uniworld’s “Let’s Go” active excursions are for guests who like to walk, hike, cycle, kayak or golf. And “Do as the Locals Do” excursions might include stopping into a café for a local specialty treat or riding the subway.
“Each day is filled with stops at locations defined by art, historical and social significance and full of stunning scenery,” says Langon, who also stresses that Uniworld taps high-quality tour guides for the shore excursions.
Themed Cruises
Certainly, a top reason to travel is to indulge in a personal passion – whether that’s culinary, art, heritage or another special interest. Uniworld offers a portfolio of themed cruises. Most notable? For foodies who adore French food and wine, The Connoisseur Collection includes visits to such gourmet spots as Lyon’s Institut Paul Bocuse, or perhaps a truffle hunting expedition in the countryside.
In addition, the line has fielded such themed sailings over the past few years as Floating Wellness Workshops, Jewish Heritage cruises, Floating Paint and Wine Workshops and more
A Bit About Kids
When it comes to children sailing onboard, Uniworld believes kids under 4 years of age are not yet old enough to enjoy river cruising, and stresses that even for older children, the line has no special arrangements for little ones or an onboard children’s program.

Good news, though? Multigenerational families can tap into the line’s family-friendly Generations Connection cruises on certain itineraries/dates and during the winter holiday season. Special programming, activities and events are organized for families on these dates.
That said, kids under 18 must be accompanied by an adult 21 or older at all times. Kid fares typically are 25 percent off the adult fare when kids are traveling with an adult, (except in suites).
Indoor Pools
Taking a dip in a pool isn’t an option on many river ships, and even if the vessel does have a pool, it’s often outside. That’s great in the heart of a hot European summer but not necessarily in early spring or fall in certain regions.
For those who desire to swim every day, regardless of weather, yes, one can find an indoor pool on certain river vessels. In Europe, for example, Uniworld is among the few lines (Emerald Cruises and Crystal River Cruises being others), with indoor pools on certain vessels.

Travelers will find indoor pools on Uniworld’s S.S. Maria Theresa, S.S. Antoinette, S.S. Catherine and S.S. Joie de Vivre. Having personally sailed on S.S. Catherine, I loved the pool area’s gorgeous green mosaic design; it has two glass walls with views to the adjacent Bar du Leopard.
World-Class Cuisine
Most river lines have very good cuisine, and Uniworld’s culinary presentation and quality are top-notch. Classically trained chefs use fresh, locally-sourced ingredients for all onboard meals, which feature both regionally-inspired and western dishes. In addition, guests can dine on dishes created from signature recipes from the cookbook, “A Life in Food,” authored by Beatrice Tollman.
“Each evening guests enjoy an over-the-top dinner with wine pairings before dropping into their plush, luxurious beds for the night,” says Langon. Guests definitely won’t go hungry any time onboard. In addition to the regular breakfast, lunch and dinner times, guests can set their own vacation schedule with an early-riser breakfast, afternoon tea or an all-day Bistro menu. Desire healthy dining? A Traveling Lite menu offers such choices as vegetarian, vegan and gluten-free options.
Onboard, Uniworld’s guests are asked to wear attire reflecting “a smart-casual dress code.” For dining ashore, concerts and special events onboard, Uniworld says men may want to bring a sports jacket (neckties are optional) and women a cocktail dress or pantsuit. Shorts are not allowed at dinner on the ship.
Dining in the main restaurant is open seating, so guests can dine when, where and with whom they choose. Celebratory welcome and farewell receptions and dinners add a festive aura to the voyages.
A Wellness Bent
Uniworld’s guests expect wellness options, so there are onboard fitness centers and certified onboard wellness instructors. The river line also offers complimentary onboard fitness classes including yoga and TRX Suspension Training.
Fitness buffs also can head out to explore destinations using complimentary loaner bicycles or Nordic walking sticks. Or, as mentioned in the themed cruise section above, guests can set out on Let’s Go active excursions including hiking, golf, kayaking or other outdoor adventures.
Loyalty Program Perks
After their first Uniworld cruise, guests are automatically enrolled in the brand’s River Heritage Club loyalty program and begin receiving benefits, savings and rewards.
Those include welcome gifts, special members-only offers, complimentary laundry service, complimentary in-room fruit platter upon arrival, priority notification on new cruises and programs, the Riverviews E-Magazine and the chance to join the Captain for a members-only cocktail party.
Free Self-Service Laundry
Uniworld is one of the few cruise lines, either river or ocean, that offer cruise travelers free use of a self-service laundry. It’s a nice added perk for many guests who don’t want to bring a ton of clothes and prefer to wash their own clothes mid-cruise.
Sumptuous, Pampering Accommodations
Frankly, in staying onboard one of Uniworld’s ship I felt as though I was relaxing in Marie Antoinette’s boudoir. It was a pleasing feeling, and certainly the design allows guests to “soak up” the aura of a region or destination.

The accommodations’ gorgeous fabrics and furniture as well as “the marble bathrooms with their heated marble floors, will have you feeling that you are staying in a suite for royalty,” notes Teet. As noted earlier, top suites are individually designed, so no two are alike.
Generally, staterooms and suites are for double occupancy; a third person is permitted only in some suites such as those on S.S. Catherine and S.S. Maria Theresa (excluding the Royal Suite). At times, the line offers reduced single supplements, making solo travel in a double-occupancy stateroom more palatable
Pampering Butlers
Guests staying in all suites on European cruises are treated to butler service. It’s great to arrive after a long overseas flight and have a butler help unpack suitcases. During the cruise, the butler can also serve favorite beverages, make spa service appointments and much more.
One good thing to know? Uniworld’s butlers are trained to the same standards of excellence required by Buckingham Palace, educated under the tutelage of Zita Langenstein at England’s Ivor Spencer Butler School. These butlers also serve in the butler role 100 percent of the time, not moonlighting in other roles onboard.
Formal, Friendly Service, Impeccable Detail
From my personal perspective (having sailed on several Uniworld ships over the past few years), Uniworld has a service style that’s a bit more formal than some other upscale lines, yet warm and welcoming at the same time. I’m not alone in that view.
“Uniworld service is a more formal European level without being stuffy,” stresses Baker. “The staff have impeccable manners and each staff member is carefully selected by the company. That differs from some other lines who charter their ships and use staff as provided by the charter owners.”
Uniworld has much greater control as it owns its European ships, Baker explains. Teet too told us that, noting that “every staff member aboard is a Uniworld employee and is trained to deliver customer service in the manner of fine five- and six-star hotel properties.”
That said, the line does use other firms’ vessels in such places as Egypt, Southeast Asia, India or (soon to come) South America. Still, staff are trained to Uniworld standards, and the line is definitely into “the details” of service. That reflects Beatrice Tollman’s high service standard or what’s often called a “spirit of hospitality” found both within Red Carnation Hotels and Uniworld as well. Tollman has been inducted into the British Travel & Hospitality Hall of Fame.
Defining the line’s spirit of hospitality, Langon puts it this way: “Uniworld consistently fulfills their pledge of ‘No request too large, no detail too small.’”
16 Responses
Oh I so don’t agree. We traveled with Uniworld on the Nile and it was absolutely amazing. The crew and service staff down to entertainment and first class guides who not only were highly educated in their fields but caring fun loving people who made our trips worth every single second.
The food was fabulous and the overall experience was beyond marvelous.
I would highly recommend Uniworld and am about to participate on our third Uniworld trip this summer.
We are repeat Uniworld travelers and wish to take the Amazon River/ Machu Picchu river cruise in 2021. Please send me a brochure or update on the sailings to this destination for 2021.
We are coming up with 8 weeks since we cancelled with Uniworld for a cruise scheduled for August 23rd. We have been told by Uniworld they wouldn’t be able to address our cancellation until exactly 8 weeks from the cancellation date. That will be June 15th. No guarantee how quickly it will happen after the June date. This is not the Uniworld cruise line we had come to love. Very disappointing. Not sure what the future holds for any future travel with them. There is a $400.00 cancellation voucher if we choose to use it in the next 2 yrs. Of course that will be money down the drain if we should travel with some other cruise line. Very sad about this particular experience ?
Best of luck. Please let us know how it turns out.
Our Uniworld Prague – Budapest river cruise was canceled.
On March 16, 2020, we were told through Costco Travel that our full refund would be credited back to our credit card within 3 – 4 weeks.
We checked back a couple of weeks ago and were told the refund would now be in 6 – 8 weeks.
As of today, May 5, 2020, the Uniworld agent informed the Costco Travel agent the refund may not be issued until June 15, 2020.
We enjoyed a wonderful Rhône River Cruise with Uniworld in ‘18. We booked & paid in full for the Northern Italy cruise for end of May, ‘20 ( trip including travel insurance)& airfare . Given the information shared regarding the coronavirus pandemic, we contacted Uniworld at the end of March, fully expecting that Uniworld was cancelling trips to Italy. Their telephone & email responses to our inquiries were APPALLING! “ This is not Uniworld’s problem, it’s the government of Italy.” Excuse me, we paid Uniworld & couldn’t fly to Milan if we wanted to. Uniworld is NOT the 1st class cruise line, as we thought. We have lost almost $5000, even with travel insurance. ( Travel insurance does not address the current international health crisis!) Although we are not litigious people, when I am feeling better, we would consider legal action. Perhaps a class action suit is more appropriate.
We certainly hope they will survive. At least they do not have excessive operational costs as all of their ships are not in service at the moment. Thanks for sharing your experiences.
Also had a uniworld Rhine river cruise set for April 30th departure. Never heard from them so finally contacted them myself the other day. They advised the cruise was “suspended ” and offered 2 options… rebook like for like at a future date or take a future cruise credit of 110 percent. I requested a full refund…as indicated in their cruise and passenger contract. They have refused thus far. May seek legal action as it appears they are breaking their binding contract.
Just a little background , we made our first river with Viking in 2011 and many more including several with Ama. Our experience with Uniworld has been disappointing so far, maybe because Uniworld and travel agents emphasize they are the best. Let’s just say our 2019 Egypt cruise on the Nile was not. Uniworld does not have their own ship but contract out the Tosca – outdated and certainly not the best. Meals were not the best – one night they offered roast carrots which were served uncooked. I brought this to the waiter’s attention to his disgust then asked to speak the manager. The chef came to our table and apologized – he said he forgot to roast them for everyone in the restaurant !!! Our second Uniworld was to be in Oct.2020 to Milan ,Venice and the Po River on their ship being redone. I love Italy and was looking forward it until the Covid-19 pandemic hit Northern Italy. Even if Italy is opened up by then I do not want to risk going their, we have requested a refund. To obtain a special promotion price we paid in full in 2019 so I expect to get 90% of cost back and rest as a future credit.
Of course, I am assuming Uniworld will be able to survive the next several months with no revenue.
Let us know how it turns out. I would imagine that they would cancel soon.
I am also quite disappointed that you know world is not canceling the trips to Italy at this point. Obviously we would get a better refund or credit if they would cancel the trip which is set to leave on May 15th and with the Corona virus there’s no way even if we were allowed to go that we would go to Italy at this point in time. Very disappointing since this trip is very expensive and has been planned for many months
Current policy is to force the guest to cancel, rather than Uniworld refunding fully paid trips due to coronavirus. We got a 65% refund the remaining 35% to be a credit against a future cruise. Haven’t sailed with these guys before but this is very disappointing.
Interesting….we are sailing on that same cruise next August and we were led to believe that all suites had butlers. Having always had a butler on our ocean cruises with Crystal and Oceania that was one of the deciding factors in choosing Uniworld.
Thanks for letting us know!
My wife and I were on a two week Prague > Bucharest UniWorld cruse last spring. On the S.S. Beatrice, only the two large suites had butler service. Not every room.
Want to know of Uniworld River Cruises that include Oberamergau this summer..